1. Shipping Area
We currently provide shipping to the Mainland EU and the United Kingdom.
- For scooters in stock, we dispatch in 2-3 business days.
- After the scooter is dispatched, a tracking number will be sent to your account for your reference.
- Normally, the delivery day varies according to your location, but generally 5-12 days within the mainland EU.
- For the United Kingdom order, after your order has shipped, a shipping confirmation email will be sent to your email address. Delivery to the United Kingdom takes place within 10-15 working days (Note: Cannot ship to the United Kingdom from Dec. 2023).
The following is a shipping cost list of EU countries to our Electric Scooters can be shipped:
| Electric Scooter | Accessories | Custom Duties | Countries |
| € 40 | € 15 | N/A | Germany, Belgium, Austria, Denmark, Netherlands, Sweden. |
| € 50 | €18 | N/A | Czech Republic, France, Hungary, Italy, Luxembourg, Poland, Slovakia, Slovenia, Monaco. |
| € 60 | € 21 | N/A | Spain, Portugal, Ireland, Finland, Lithuania. |
| € 80 | € 23 | N/A | Greece, Latvia, Romania, Croatia, Estonia, Bulgaria. |
There is no delivery service to the following regions of individual countries:
- Denmark: Greenland and the Faroe Islands
- France: overseas departments
- Italy: Campione d’Italia, Livigno
- Spain: Canary Islands and Ceuta + Melilla
- Finland: Åland Islands
2. Delivery Time
In-stock items typically ship from our warehouse in Germany within 2-5 working days once the order is placed and payment has been reflected.
Delivery times and fees will vary depending on where you live.
Once shipped, you will receive a shipping confirmation that includes your tracking number, so you can track your order(s) from time to time.
We are unable to provide additional shipping information or documentation for third-party shipping. Any delivery dates provided by Varla are estimates.
Any changes that the customer makes regarding shipping after the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences surrenders the option for replacement items and/or refunds if any issues occur.
*Due to the impact of the epidemic, the time for the order to be delivered to you will be different from the estimated time by 5-15 days.
3. Shipping Address Changes
NO FEE for changing the delivery address BEFORE we provide you with the tracking number.
€30 FEE for changing the delivery address is successful if the logistics information shows during transport.
€150 FEE will be charged if the package has already been successfully delivered to the original address.
If you fail to cancel the item which is in transit, please reject the package and 10% of the scooter value will be charged as a cancellation fee.
If you apply to change your address after the order is shipped, we’ll apply to the carrier, but we can not guarantee that the information will be changed 100% successfully.
4. Order Cancellation
If your order is in transit and cannot be modified, you may reject the package and 10% of the scooter value will be charged as a cancellation fee.
5. Order Tracking
You can track your order and shipping & handling information on your account if you have registered one on eu.old.varlascooter.com. For more shipping information, send an email. We will get back to you within 24 hours.
